Last updated: April 15, 2026
1. Introduction
Miami Wheels (“we,” “us,” or “our”) operates a used car dealership located in Miami, FL. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our dealership, use our website, or interact with us through text messages, phone calls, or online forms.
This policy applies to consumers who visit our dealership, browse our website, submit applications, or communicate with our sales team (“Customers”).
2. Information We Collect
2.1 Information You Provide
- Contact Information: Name, phone number, email address, and mailing address when you inquire about a vehicle, schedule an appointment, or submit an application.
- Application Data: Employment details, income information, and financial data submitted as part of a vehicle purchase or financing application.
- Identity Verification: Driver’s license, Social Security Number, and other identification documents required for financing and title processing.
- Income Verification: Pay stubs, bank statements, or other income documentation submitted through our secure verification portal.
- Communications: Text messages, emails, and other communications between you and our sales team.
2.2 Information Collected Automatically
- Website Usage: Pages viewed, time spent, and interaction data when you browse our website.
- Device Information: Browser type, operating system, and IP address.
- Cookies: Session cookies for website functionality and analytics cookies to improve our service.
3. How We Use Your Information
- Vehicle Sales: Process your vehicle purchase, financing application, and related paperwork.
- Communications: Send appointment reminders, income verification links, deal status updates, and respond to your inquiries via SMS or email, with your consent.
- Income Verification: Facilitate secure income verification as part of the financing process.
- Customer Service: Respond to your questions, provide vehicle information, and assist with after-sale support.
- Legal Compliance: Comply with applicable laws, regulations, and legal processes related to vehicle sales and financing.
4. Consent for Text Messages (TCPA)
Miami Wheels operates a recurring SMS program for opted-in customers and prospective customers. Message categories include:
- Vehicle inquiries: Two-way conversations about vehicles of interest, availability, pricing, and specifications.
- Appointment reminders: Test-drive, showroom visit, and service appointment confirmations and reminders.
- Deal and account updates: Status updates on active inquiries, applications, and purchases.
- Onboarding and paperwork: Secure links for pre-qualification, identity verification, income verification, and purchase paperwork.
- Marketing and promotional offers: Occasional offers, new inventory highlights, and promotions.
By providing your phone number and affirmatively opting in (unchecked-by-default checkbox on our website, the same web form presented on an iPad or self-service kiosk at our dealership, or texting a keyword such as START), you agree to receive text messages from Miami Wheels at the number provided, including messages sent by autodialer.
- Voluntary: Consent to receive text messages is not a condition of purchasing a vehicle, obtaining financing, or accessing any other service.
- Per-program: Consent is specific to the Miami Wheels SMS program. We do not enroll you in multiple programs from a single opt-in.
- Recorded: Your consent — including the date, time, IP, form source, and the exact disclosure text you were shown — is recorded in our system for audit purposes.
- Revocable: Reply STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, or QUIT at any time to opt out. You will receive a single confirmation message and no further SMS from the program.
- Help: Reply HELP (or INFO) for support information, or use the contact details in Section 12.
Standard message and data rates may apply. Message frequency varies based on your active interactions with the dealership — typically between 2 and 15 messages per month, with higher volume during active vehicle inquiries or the paperwork phase of a purchase.
Full program terms (program name, description, rates, supported carriers, and opt-out instructions) are available in our SMS Terms & Conditions. You can also sign up for SMS updates directly on our SMS sign-up page.
5. How We Share Your Information
We do not sell your personal information. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes at any time. We may share your information with:
- Financing Partners: Lenders and financial institutions to process your financing application, with your authorization.
- Service Providers: Third-party vendors who assist with communications (SMS), income verification, vehicle valuations, and website hosting, under contractual obligations to protect your data. These service providers are not authorized to use your information for their own marketing purposes.
- Legal Requirements: When required by law, regulation, legal process, or governmental request.
6. Data Security
We implement industry-standard security measures to protect your information, including:
- Encryption of sensitive data at rest and in transit
- Secure storage of identity documents and financial information
- Access controls limiting data access to authorized personnel
- Regular security assessments
While we strive to protect your information, no method of electronic transmission or storage is 100% secure.
7. Data Retention
We retain your personal information as long as necessary to fulfill the purposes described in this policy and to comply with legal and regulatory requirements related to vehicle sales and financing. Communication records are retained per regulatory requirements.
8. Your Rights
Depending on your jurisdiction, you may have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to legal retention requirements.
- Opt-Out of Communications: Reply STOP to text messages or contact us to opt out.
9. California Residents (CCPA)
If you are a California resident, you have additional rights under the California Consumer Privacy Act:
- Right to know what personal information is collected, used, and shared.
- Right to delete your personal information.
- Right to opt out of the sale of personal information (we do not sell your information).
- Right to non-discrimination for exercising your rights.
10. Children’s Privacy
Our services are not intended for individuals under 18. We do not knowingly collect information from minors and will promptly delete such information if discovered.
11. Changes to This Policy
We may update this Privacy Policy periodically. The “Last updated” date at the top indicates the most recent revision. We encourage you to review this policy periodically.
12. Contact Us
For privacy questions or to exercise your rights, contact us:
Miami Wheels
4353 NW 72nd ave
Miami, FL
Phone: (305) 647-4178
Email: info@miami-wheels.com